Shipping & Returns

Shipping Policy

  • United States Postal Service shipping and handling rates are used for local shipping and UPS for international shipping.

  • There is an additional 7% sales tax added to each piece purchased.

  • We are not responsible for damage or loss of product during transportation.

 

Return & Exchange Policy

We want to make sure that you have the best experience possible with DStrings. If something isn't right with your order, please contact us and we'll do our best to fix it for you.

Original Artwork & Prints

  • There is no return, refund or exchange of products purchased from this website.

  • Items, including prints, matting and frames, not returned at the end of the rental period (subscription and one day rental) will be charged the full purchase price of each respective item.

  • The full purchase price of each respective item will be charged for prints, frame and mattes returned damaged.

 

 

Clothing

  • Items returned within 14 days of receiving the merchandise can be returned for same value of merchandise credit. After 14 days items are not eligible to be returned.

  • All tags must be attached to the item(s) and a merchandise return form must accompany the return/exchange. Items returned within 14 days of receiving the merchandise can be returned for same value of merchandise credit. After 14 days items are not eligible to be returned. Please send the merchandise to the following address:

    • 313 NE 3rd Street,Studio #9, Delray Beach, FL 33444​

  • Upon receipt of returned merchandise, refunds and exchanges will be processed within 3 business days of receiving the returned merchandise and after inspection of the items.

  • Once the return has been processed, you will receive an email with all information needed to credit your account.  

 

 

DStrings reserves the right to deny a refund if merchandise does not meet our return policy. Shipping and handling charges are non-refundable.

 

DStrings is not responsible for lost or damaged packages being returned.

 

 

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